TrueSwitch FAQS
Q. What is TrueSwitch?
A. TrueSwitch is a service
designed to help ensure an easy and successful move to your new NetZero
Platinum Internet account. TrueSwitch can copy most of your personal
information (stored emails, address book, and favorites) into your NetZero
account, notify everyone in your address book about your new email address,
forward emails from your old email address, and help you cancel your old
Internet account.
Q. Why do I need TrueSwitch?
A.
TrueSwitch makes switching to NetZero easy, simple and fast. Many users have
felt trapped by their service provider because they have all their personal
information stored on another service like AOL or MSN, their friends all
know their email address, or simply because canceling the old account is
such a hassle.
Q. How does TrueSwitch work?
A. The TrueSwitch service is built
around two components: the TrueSwitch Wizard and an application hosted on
the TrueSwitch web servers.
The
TrueSwitch Wizard is a small software program that you download to your
computer after you have set up your NetZero account. When run, it can detect
the Internet accounts installed on your computer. You select which account
you wish to switch from and the NetZero account you wish to switch to, and
the TrueSwitch Wizard will do the rest.
The TrueSwitch Wizard communicates with the TrueSwitch servers to move your
account information to your new NetZero Platinum account. These servers will
log into your old account on your behalf to retrieve a copy of your personal
information (including stored emails, your address book, and your favorites)
and then copies that information to your NetZero account. Similarly, the
TrueSwitch servers will continue to access your old account to forward any
new emails that you may receive for up to 30 days. The TrueSwitch servers
will also send your contacts an email with your new email address.
Q. Will TrueSwitch work with my
computer? What are the system requirements?
A. The basic system requirements
are:Windows 98, Windows 2000, Windows ME, Windows XP Home or Windows XP
Professional.
Internet Explorer 5 or higher.
Pentium II 233 MHz or higher.
64 MB of Memory or higher.
TrueSwitch does not currently support Linux or Mac OS, Netscape or Opera
browsers, or Netscape mail.
For best results, the TrueSwitch Wizard is designed to run on the same
computer that you use to access your old Internet account.
Please note: You will need to keep your old Internet account active for 30
days in order to use TrueSwitch email forwarding. Your other ISP may bill
you again during this 30-day period if you choose email forwarding. AOL does
offer a $4.95 per month Light Usage Plan that is sufficient for most users
of email forwarding.
Q. Does TrueSwitch support my Internet service provider?
A.
TrueSwitch currently supports switching to NetZero Platinum from AOL,
CompuServe, EarthLink, MSN, SBC Yahoo, and AT&T plus many other Internet
Service Providers who use Microsoft Outlook Express.
Q. Will the TrueSwitch service copy all attachments and
downloads I received through my emails from my old Internet account to my
new account?
A. The current version of
TrueSwitch will transfer emails from your old account completely.
However, in order to view any email that you have stored directly on your
computer, you must access your email through Microsoft Outlook Express.
Q. How do I cancel (or downgrade) my old Internet account?
A. You are responsible for
canceling your old Internet account to avoid incurring any additional
charges. If you selected the "Express Install" option with the TrueSwitch
Wizard, we will email you in 21 days with the details on how to cancel your
old account. Please remember that you need to keep your old account active
so that TrueSwitch can continue to forward emails that arrive at your old
account.
Q. Can I have my email forwarded for longer than 30 days?
A. TrueSwitch enables you to have
your email forwarded for an additional 30 days beyond the initial period.
Please note that you must keep your old Internet account active with the
same user ID and/or password for TrueSwitch email forwarding to continue to
work correctly.
* TrueSwitch is provided by a third party. TrueSwitch is not provided by an
affiliate with NetZero.
Current Specials available from NetZero.
NetZero Platinum Dial Up Internet
1 Month Free Trial then $9.95 per month. - Unlimited Internet Access. No Credit Card Needed. Cancel Anytime.
$6.95 per month with a 12 month commitment. - Unlimted Internet Access. Saves you $36 off the regular price.
NetZero HiSpeed 3G Dial Up Internet
1 Month Free Trial then $14.95 per month - Unlimted Internet Access. NetZero 3G is the Fastest Dial Up Available. Includes Norton AntiVirus & Pop Up Blocker. No Credit Card Needed. Cancel Anytime.
$9.95 per month with a 12 month commitment - Unlimted Internet Access. Saves you $60 off the regular price. NetZero 3G is the Fastest Dial Up Available. It also Includes a 30 Day Money Back Guarantee. No Credit Card Needed.
Other Products That are Similar to NetZero Dial Up Internet:
PeoplePC Online Dial Up - 30 Day Free Trial. Prices as low as $5.47 a month.
Verizon Online High Speed DSL - 1st Month Free. DSL at Dial Up Price. Plans start at $12.99 a month. Includes Modem.
Comcast High Speed Cable Internet - $19.99 a month for 6 months. Surf up to 100x faster than Dial Up Internet.
NetZero is a nationwide Internet Service Provider, available in more than 8,000 cities across North America. NetZero offers unlimited paid internet service with 2 different service plans to choose from.
NetZero's Platinum Internet service offers a high-quality Internet connection for less than other ISP's including AOL, EarthLink and MSN. The service will download in as little as 2 minutes and provides POP and web email from any computer, a reliable Internet connection, compatibility with instant messaging programs offered by AOL, Earth Link, MSN and Yahoo and Internet service for Mac users.
NetZero HiSpeed 3G Internet offers accelerated dial up Internet access, with Web surfing up to five times faster than conventional dial up and includes Pop-up Blocker. The NetZero High Speed Internet service works from any phone jack using a standard dial up connection does not require any new hardware.
*LIMITED GUARANTEE, APPLIES ONLY TO FIRST MONTH OF SERVICE. REFUND LIMITED TO FIRST MONTH'S SUBSCRIPTION FEE, MUST CANCEL WITHIN FIRST 30 DAYS OF SERVICE TO RECEIVE REFUND. DOES NOT APPLY TO REGISTRATIONS WITH FREE INTRODUCTORY PERIODS. GUARANTEE AVAILABLE FOR LIMITED TIME ONLY.
#12-month commitment at the discounted rate required and you will be billed the then current rate thereafter. Early termination fee of $25 may apply.
© 2000 - 2007 NetZero, Inc. NetZero is a registered trademark, and the NetZero logo is a trademark of NetZero, Inc. GetInternetAccess.info is an affiliate of netzero.com
Move your
email, address book, and favorites