NetZero FAQS - Frequently Asked Questions
Why should I choose
NetZero over the competition?
NetZero offers easy-to-use, reliable Internet service
with thousands of access numbers nationwide, fast connections, feature-rich
email and Email on the Web, and instant messaging compatible with AOL
Instant Messenger, ICQ, and Yahoo! All for less than 1/2 the cost of AOL,
EarthLink or MSN.
What features does NetZero Platinum,
NetZero's premium service, include?
With NetZero Platinum, our premium Internet service, you will get all the
benefits of our free basic service, plus great additional features. You will
enjoy reliable access to the Internet with up to 250 MB of email storage
space and online account management. Plus no pop-ups and fewer
advertisements.
What is NetZero HiSpeed 3G?
NetZero HiSpeed 3G is the next generation of dial-up
Internet access. It accelerates your Web surfing experience using your
existing phone jack and modem and allows you to surf the Web at
broadband-like speeds without the high cost of a broadband connection.
NetZero HiSpeed 3G includes all the great features of NetZero Platinum,
plus:
Surfing so fast, you won't believe it's not
broadband
NetZero HiSpeed is now faster than ever. In fact, with 3G technology NetZero
HiSpeed is the fastest surfing you can get without paying the high price for
a broadband connection.
NetZero Instant On!
Access your email and favorite Web content INSTANTLY, without waiting to
connect.
Get Started in Minutes, Connect in Seconds
Sign up today and start surfing faster in minutes, with NO additional
equipment. Plus, NetZero HiSpeed 3G connects you to the Internet faster than
ever before.
Pop-Up Blocker
Pop-up ads are annoying and can slow down your surfing. Surf with less
hassle using Pop-Up Blocker.
NetZero MegaMail w/ Spam & Virus Protection
Enjoy 1GB of email storage - enough room to store thousands of emails,
photos and file attachments. Plus get peace of mind knowing your email will
be kept safe with the built-in spam and virus protection. And with the
easy-to-use Web interface, you can access your email from anywhere.
I'm new to the Internet—is NetZero easy to
use?
Of course! Thousands of people join NetZero every
day, from beginners to tech-savvy pros. We've made our software easy enough
for novices without sacrificing quality for those with more experience. Even
the newest user will be surfing around in no time! And if you ever have any
questions, NetZero offers free online customer and technical support to help
you out. Additionally, live phone support is available for $1.95 per minute.
($2.95 CDN/min in Canada)
How do I make the switch to NetZero and
cancel my existing Internet service?
NetZero Platinum and HiSpeed now feature TrueSwitch,
a free service that helps you cancel your existing Internet service, notify
everyone about your new email address and more!
What is Instant Messaging? Can I use Instant
Messaging to chat with friends and family on other Instant Messaging
programs including AOL, ICQ and Yahoo?
NetZero offers its members Instant Messaging
compatibility which allows you to use popular Instant Messaging programs
while on the NetZero service to chat live online with friends and family.
You can chat with friends and family using Instant Messaging programs
including AOL, ICQ and Yahoo.
Can I access my other email addresses through
NetZero?
Yes! NetZero gives you complete access to the
Internet so you can use NetZero to get online and check email for other
email addresses and accounts that you use. Plus with NetZero you get your
own NetZero email address.
Can I have multiple accounts with NetZero?
Yes! You can set up multiple free email addresses
with NetZero. Many members of your home can have his or her own email
address from just one Internet account.
Can I access my NetZero email away from home?
Yes! It's easy for NetZero members to check their
email from the World Wide Web. Just go to the NetZero home page and click on
the link to our Email on the Web service. You can get your NetZero email
anywhere Internet access is available!
How reliable are NetZero's dial-up
connections? How fast are they?
With thousands of access numbers nationwide, NetZero
makes it easy for you to get and stay online, with fewer busy signals and
disconnects. NetZero allows you to access the Web at dial-up speeds of up to
56 Kbps-the fastest dial-up connection available! Additionally, most of our
numbers support the V.90 standard.
What if I need Technical or customer support?
How does NetZero help me?
NetZero offers extensive free online support for
technical and customer-related issues, accessible directly from our home
page. You can also talk live to a NetZero representative for $1.95 per
minute ($2.95 CDN/min in Canada).
Will there be any additional expenses, such
as phone charges?
NetZero does not charge any additional phone charges.
However, depending upon the NetZero access numbers you choose, your location
and your calling plan, you may incur toll charges and long distance charges
in excess of local service charges on your telephone bill. To find out
whether you will incur any charges, and if so, the amounts of such charges,
please contact your local telephone company. You are responsible for all
such charges.
I have an Apple Macintosh computer. Can I use
NetZero?
Yes, we currently offer NetZero Platinum for Mac
users.
Current Specials available from NetZero.
NetZero Platinum Dial Up Internet
1 Month Free Trial then $9.95 per month. - Unlimited Internet Access. No Credit Card Needed. Cancel Anytime.
$6.95 per month with a 12 month commitment. - Unlimted Internet Access. Saves you $36 off the regular price.
NetZero HiSpeed 3G Dial Up Internet
1 Month Free Trial then $14.95 per month - Unlimted Internet Access. NetZero 3G is the Fastest Dial Up Available. Includes Norton AntiVirus & Pop Up Blocker. No Credit Card Needed. Cancel Anytime.
$9.95 per month with a 12 month commitment - Unlimted Internet Access. Saves you $60 off the regular price. NetZero 3G is the Fastest Dial Up Available. It also Includes a 30 Day Money Back Guarantee. No Credit Card Needed.
Other Products That are Similar to NetZero Dial Up Internet:
PeoplePC Online Dial Up - 30 Day Free Trial. Prices as low as $5.47 a month.
Verizon Online High Speed DSL - 1st Month Free. DSL at Dial Up Price. Plans start at $12.99 a month. Includes Modem.
Comcast High Speed Cable Internet - $19.99 a month for 6 months. Surf up to 100x faster than Dial Up Internet.
NetZero is a nationwide Internet Service Provider, available in more than 8,000 cities across North America. NetZero offers unlimited paid internet service with 2 different service plans to choose from.
NetZero's Platinum Internet service offers a high-quality Internet connection for less than other ISP's including AOL, EarthLink and MSN. The service will download in as little as 2 minutes and provides POP and web email from any computer, a reliable Internet connection, compatibility with instant messaging programs offered by AOL, Earth Link, MSN and Yahoo and Internet service for Mac users.
NetZero HiSpeed 3G Internet offers accelerated dial up Internet access, with Web surfing up to five times faster than conventional dial up and includes Pop-up Blocker. The NetZero High Speed Internet service works from any phone jack using a standard dial up connection does not require any new hardware.
*LIMITED GUARANTEE, APPLIES ONLY TO FIRST MONTH OF SERVICE. REFUND LIMITED TO FIRST MONTH'S SUBSCRIPTION FEE, MUST CANCEL WITHIN FIRST 30 DAYS OF SERVICE TO RECEIVE REFUND. DOES NOT APPLY TO REGISTRATIONS WITH FREE INTRODUCTORY PERIODS. GUARANTEE AVAILABLE FOR LIMITED TIME ONLY.
#12-month commitment at the discounted rate required and you will be billed the then current rate thereafter. Early termination fee of $25 may apply.
© 2000 - 2007 NetZero, Inc. NetZero is a registered trademark, and the NetZero logo is a trademark of NetZero, Inc. GetInternetAccess.info is an affiliate of netzero.com
