PeoplePC FAQS
PeoplePC Customer Service Information
Email Customer Service: member.services@peoplepc.com
Email Technical Support: tech.support@peoplepc.com
For billing and membership related questions: 1-888-587-9669 (Customer Service)
PeoplePC's Customer Service department is available Monday-Friday 9:00 AM-9:00 PM EST
PeoplePC's Technical Support department is available 24/7
Technical Support for PeoplePC Online members: Technical Support calls for PeoplePC software installation issues are free by calling 1-877-947-3327. All other technical support related calls are $1.95 per minute and can be handled 24 hours a day by calling: 1-900-285-8333
PeoplePC Accelerated FAQS
What is PeoplePC Online Accelerated?
PeoplePC Online Accelerated is a new, unlimited Internet access product from PeoplePC that accelerates your web surfing using your existing phone jack and modem - no extra hardware is required! When you sign up for PeoplePC Online Accelerated you'll get all the features of PeoplePC Online plus Accelerator technology to help you surf up to 5X faster.* This includes Smart Dialer technology for fast reliable connections and more access numbers than the "big" guys.
What does PeoplePC Online Accelerated accelerate?
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What gets accelerated |
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What stays the same |
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Web pages - HTML, markup and JavaScript |
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Streaming media, audio and video files |
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Graphics and photos - including jpeg and gif images and most Flash images and animation |
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Most banner ads |
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Secure pages, such as those used for online banking and credit card forms |
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All browser-based emails (Web Mail) |
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Files downloaded outside your browser using FTP |
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All emails that contain images - even when read in a dedicated email program like Outlook Express |
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Email attachments |
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How does PeoplePC Online Accelerated work?
PeoplePC Accelerated is designed to accelerate the web sites that you visit regularly. So, the more you visit your favorite sites, the faster the pages will load!
PeoplePC Accelerated speeds up the delivery of web pages in three ways:
1.Compression. PeoplePC Accelerated delivers text and graphics more efficiently, using a compression technology that significantly reduces the size of web pages and page elements sent to your browser.
2.Caching. PeoplePC Accelerated retains and re-uses web pages and page elements that you have previously viewed. Your web pages will load faster the more you use PeoplePC Accelerated.
3.Persistent Connections. PeoplePC Accelerated uses techniques to manage and optimize the communication between your modem and our network of servers through a persistent connection. This eliminates the time wasted re-establishing and closing TCP/IP connections over a modem.
Will PeoplePC Online Accelerated work on my computer?
Below are the system requirements for PeoplePC Online Accelerated:
Computer/processor: 486DX/66 MHz or higher processor
Operating system: Windows 98, Me, 2000 or XP
Memory: For Windows 98, Windows Millennium, and Windows 2000 - 64MB RAM minimum. For Windows XP - 128MB RAM minimum
Hard drive space: 135MB available hard drive space
Mouse: Windows-compatible mouse
Modem: 28.8K baud or better
Video: SVGA with 256 colors for 800x600 pixels or better
How fast is PeoplePC Online Accelerated?
PeoplePC Online Accelerated lets you surf the web up to 5X faster than regular dial-up. It retains and re-uses web pages that have been sent to your computer - so the longer you use PeoplePC Online Accelerated, the faster your web pages will load.*
How reliable is PeoplePC Online Accelerated?
PeoplePC Online Accelerated has more local access numbers than AOL and the other "big" guys. Our Smart Dialer technology makes it easy for you to choose multiple access numbers in your area, and then automatically selects a fast, reliable connection each time you log on.
Does PeoplePC Online Accelerated speed up the retrieval and delivery of email?
PeoplePC Online Accelerated accelerates Web-based email (such as Hotmail, Yahoo, etc.) text including plain text, HTML, markup and JavaScript and the most common forms of graphics (GIFs, JPEGs, and most Flash graphics). PeoplePC Online Accelerated also speeds up embedded HTML images in Outlook Express email.
Is PeoplePC Online Accelerated compatible with personal firewalls and ad blockers?
PeoplePC Online Accelerated is compatible with most ad blockers, popup stoppers, personal firewalls, and other utilities. In some cases, minor configuration of PeoplePC Online Accelerated or other products is needed.
PeoplePC Billing FAQS
Will I have to pay for my telephone charges?
You may incur telephone charges if the phone number you use to dial up to the Internet is not a charge-free number. Make sure you check with your phone company to see which number is charge-free. Please note that PeoplePC is not responsible for any charges you may incur while connecting over a non-local access number.
How can I pay for PeoplePC Online?
You can pay for your Internet service with a valid Visa, MasterCard, American Express, or Discover card or have your payments automatically deducted each month from your checking account (monthly billing plans only).
When will I be billed?
You will be billed on the anniversary date of your enrollment. If you pre-pay for your Internet access, you will be charged at the end of any free trial period.
Will I get a bill in the mail or via email?
No, your credit card will automatically be charged or your checking account will be automatically debited.
PeoplePC Security Plus FAQS
What is PeoplePC Security Plus?
PeoplePC Security Plus includes Unlimited Internet Access plus our new PeoplePC Internet Security Pack, for comprehensive online protection, as well as free Accelerator technology so you can surf the web up to 5x faster than regular dialup. For more details on PeoplePC Security Plus visit our PeoplePC Security Plus page.
What is PeoplePC Internet Security Pack?
PeoplePC Internet Security Pack is a comprehensive set of Internet security tools created to help you protect your computer from harmful viruses and keep your private information safe from online hackers and intruders. The Internet Security Pack is included with our PeoplePC Security Plus service.
Will PeoplePC Internet Security Pack work on my computer?
If your computer meets the following minimum requirements:
Operating System:
Windows XP Service Pack 2 only
Processor:
Pentium 233mhz or higher
Memory:
128MB RAM or more
Hard drive space:
128MB or more
Modem:
28.8 baud or better
Internet Browser:
Internet Explorer 5.5 SP2 or higher
NOTE:
If you have existing Anti-Virus or Anti-Spyware software on your computer, it must be uninstalled before using PeoplePC Internet Security Pack. The Internet Security Pack installation will guide you through this process.
What features are included?
PeoplePC Security Plus comes with the following features:
- Virus/Spyware Protection
- Comprehensive tools help protect your computer from harmful viruses.
- Firewall
- A protective barrier that keeps out malicious hackers and online intruders.
- Phisher protection
- Our Scam Guard Auto-detection alerts you to 'phishing' sites looking to steal your private information.
- Accelerator Technology
- Surf up to 5x faster than regular dial-up.
Will PeoplePC Internet Security Pack work with my existing Internet security software?
If you have existing Anti-Virus or Anti-Spyware software on your computer, it must be uninstalled before using PeoplePC Internet Security Pack.
I don't have Windows XP Service Pack 2 on my computer. How can I benefit by upgrading to PeoplePC Internet Security Pack?
If you aren't already using PeoplePC Accelerated, then upgrading to Internet Security Pack will have you surfing the web up to 5 times faster than your normal dial-up. You will also have access to the PeoplePal toolbar and Scam Guard which alerts you to malicious web sites looking to steal your personal information.
I'm not sure if I have Windows XP Service Pack 2 on my computer or not. How can I find out?
Just follow these easy steps to check which operating system is running on your computer.
Step 1 - From your desktop, click on the "Start" button.
Step 2 - Move your mouse over "Settings". You will see the word "Control Panel" displayed to the right, click on "Control Panel".
Step 3 - You will see a list of options, find and double click on the link that says "Systems". The window will display what type of operating system is running. You are looking for both Windows XP and Service Pack 2.
Will I have to sign in to the security software each time I get on my computer?
Internet Security Pack will automatically launch each time you start your computer.
Why should I uninstall the anti-virus/firewall software currently on my computer? Is the PeoplePC Security Pack software going to protect me in the same way?
Yes, your computer will have a high level of protection using PeoplePC Internet Security Pack. Depending on the software you are currently running, Internet Security Pack may provide increased protection since it includes anti-virus, anti-spyware, firewall, and phisher security protection. Unfortunately any existing anti-virus/firewall software that is already installed will interfere with PeoplePC Internet Security Pack.
How do I uninstall my existing anti-virus/firewall software?
If this situation applies to your computer, you will be alerted during the installation process. If you see a screen prompting you to uninstall existing software, just follow the short steps below.
Step 1 - You will see a screen alerting you that you have existing anti-virus software on your computer. Please make a note of the name of your anti-virus program and write this information down (you will need it later). The most common names of anti-virus software start with "Norton", "McAfee", or "Symantec".
Step 2 - Select the button that says "uninstall" and then click continue.
Step 3 - In the next window scroll down and find the name of the program that was identified during the installation process (this is the name you wrote down earlier). Click on that program name and then click on the button that says "remove".
Step 4 - You will be asked to confirm that you want to remove this program; click on the "yes" button.
Should you require further assistance with uninstalling your existing anti-virus/firewall software, please contact the software manufacturer.
